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UK DELIVERY

Guaranteed Next Day delivery is only available to the UK mainland (excluding the Highlands), if you order before 1:00pm GMT Monday to Thursday, and costs £8.90. 

Royal Mail 24 delivery is available for the UK mainland for £4.50 and takes 1-3 working days. Royal Mail 48 delivery is available for the UK mainland for £4.50 and takes 2-5 working days.

Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday. 

Free UK Delivery is available on orders over £60 to the UK mainland only excluding the Highland and takes 2-5 working days.

Unfortunately, Next Day delivery is not available for Ireland, Highlands, Channel Islands and all UK Offshore Islands.

Signature is required on receipt.

INTERNATIONAL DELIVERY

We currently deliver to over 40 Worldwide destinations.

European orders are sent via a standard delivery service and we aim to deliver your order within 7-10 working days. A standard delivery service is available for International Orders (Including USA) and we aim to deliver your order within 10-15 working days. 

Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched from our warehouse on Saturday or Sunday.

However, if for any reason your parcel does not reach you in the stated time, please allow up to 15 working days from the date you have received your dispatch email to contact our Customer Service Dept.

All purchases will be made in pounds Sterling (£) and International credit card providers or banks will determine the exchange rate as required.

Also please note because of custom duty policy we don't ship any kind of liquid i.e Fragrance/Perfumes internationally

Orders placed outside the UK mainland may be subject to duties or taxes due to importing restrictions on certain products and materials. These additional taxes, fees, or charges may apply to your order according to your local legislation, and it is your responsibility to pay this. Any duties or taxes will only apply once your parcel has reached the destination country. We have no control over these charges therefore we cannot advise you of what the costs may be as they will vary from country to country.

If you are unsure about whether the charges may apply to your order it is your responsibility to contact your local customs authority regarding these matters prior to placing your order.

TRACKING YOUR DELIVERY

You can track your order at any time by clicking the tracking number in the dispatch e-mail which is sent to you.

Please click on the tracking link which will take you to our courier's website where you can find out the status of your order. 

Please visit our courier's website where you can enter your tracking number to check the status of your order. www.royalmail.com

PROBLEMS WITH DELIVERY

If you are not in when our courier tries to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days.

To arrange a more convenient redelivery day, please follow the instructions on the card left by the courier. 

USING AN ALTERNATIVE DELIVERY ADDRESS TO THE BILLING ADDRESS OF YOUR DEBIT/CREDIT CARD

You can have your order delivered to a different address to the billing address of your debit/credit card. You can enter the delivery address at checkout. 

Please ensure that all details are correct before you checkout as amendments to your delivery details cannot be made once your order has been placed.

LOST/DAMAGED PARCELS

In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners but Janan Online Ltd cannot be held responsible for parcels that have been lost/damaged in transit.

ORDERS REQUESTED TO BE LEFT IN A SAFE LOCATION

If you wish to have an order left in a secure, safe location you should contact us as soon as you have placed your order with your request.

Sometimes this may not be possible, but please note that ANY ORDERS LEFT AS REQUESTED BY YOURSELF IN A SAFE LOCATION IS AT YOUR OWN RISK and Janan will not be liable to compensate orders that are damaged or lost.

WORKING DAYS

A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days.

Next day delivery orders placed on Saturday, Sunday and Bank Holidays will be dispatched within the next 1-2 working days accordingly. 

DELIVERY AREAS IN THE UK 

We deliver to UK mainland, Ireland, Highlands, Channel Islands and all UK Offshore Islands but currently we regret we do not deliver to BFPO and PO Box addresses.

If you change your mind about your purchase, please return items in a saleable, unworn and undamaged condition in its original packaging within 14 days of receipt. We will offer you a refund which will exclude postage costs.

Please allow up to 14 days for this to be processed from the day you return the products. 

Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

We do not offer refunds or exchanges for any jewellery, make-up, fragrances and contact lenses purchased due to hygiene reasons.

 

PLEASE NOTE REFUNDS CAN NOT BE OFFERED IN OUR UK STORES FOR ORDERS TAKEN ON THE WEBSITE. 

Returns can only be carried out if you return your order to Customer Services at the below returns address. 

If you have any issues with returning your items please email customerservice@janan.co.uk quoting your order number, name, items you wish to return and reason for return. 

RETURNS ADDRESS

All mailed returns should be sent to the following address:

Janan Online Ltd

Unit 6-8 Listerhills Science Park

Campus Road

Bradford

BD7 1HR

RETURN DELIVERY CHARGES

Unfortunately, we do not offer free returns. When returning unwanted items, you will be liable for the cost of posting it back to us.

We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.

FAULTY OR INCORRECT ITEMS

All our items are inspected before dispatch, however, should you receive a faulty or incorrect item please contact us and await a response before sending the item(s) back to us at the returns address in an unworn condition in its original packaging within 6 months of receipt. 

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges. Please allow up to 14 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.

After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.

Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.

If your card has expired or has been declined we will arrange for another method of payment.

NOTIFICATION OF RECEIPT OF YOUR RETURN

Once your returned order has been processed by our warehouse team, we will contact you via phone or email to let you know. 

If you do not receive an email from us within 14 days, please contact Customer Service and we will look into this for you.

STATUTORY RIGHTS

Your UK statutory rights are not affected by our returns policy.