Janan-reward-privacy-policy
Privacy Policy
1. Who we are
1.1 This policy explains how Janan Limited, a company registered in England and Wales (company no. 07603565), registered office 14 Shearbridge Road, Bradford, England, BD7 1NP (“Janan”, “we”, “us”), handles your personal data for the Janan Rewards programme and app across the United Kingdom.
1.2 We are the “controller” of this personal data. For privacy questions contact info@janan.co.uk.
2. The data we collect
- Information you give us: name, date of birth (month and year only, optional), email address, phone number (optional), postcode; and any messages you send us.
- Loyalty information: your card number(s), points balance, vouchers, and purchase history linked to your Account (in store and online).
- Device and app information: device model, operating system and app version, a per-install device identifier, and (if you allow notifications) a push token.
- Usage information: how you interact with the app, and basic technical logs needed to run and secure the service.
- Marketing preferences: your email/push opt-in choices.
3. How we collect it
You provide some data directly (e.g. at sign-up); some is generated automatically when you use the app; and some is created when you make purchases in our stores or online using your Account.
4. How we use your data and our legal bases (UK GDPR)
- Operate the Programme — award points, issue/redeem vouchers, show your card and activity, and manage your Account. Legal basis: performance of our contract with you.
- Run, secure and improve the app; prevent fraud and misuse. Legal basis: our legitimate interests.
- Send you marketing (offers, news) by email and/or push. Legal basis: your consent — withdraw any time in Profile → Notifications & marketing.
- Meet legal, tax and accounting obligations; handle disputes. Legal basis: legal obligation / legitimate interests.
5. Marketing and your choices
We only send marketing where you have opted in. You can turn email and push messages on or off at any time in the app, or unsubscribe via the link in our emails. Service messages (e.g. about your Account or a voucher) are not marketing.
6. Who we share it with
6.1 Service providers acting on our instructions (“processors”), for example: app/API hosting, email delivery, push notifications (Google Firebase Cloud Messaging), and — where you redeem online — the relevant online store/checkout provider (Shopify).
6.2 Professional advisers, and authorities or others where required by law or to protect our rights.
6.3 We do not sell your personal data.
7. International transfers
Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards (such as UK adequacy regulations or standard contractual clauses / the UK Addendum).
8. How long we keep it
We keep your data while your Account is active and for as long as needed for the purposes above, including legal and accounting requirements (6 years for transaction records). After that we delete or anonymise it.
9. How we protect it
We use appropriate technical and organisational measures (such as encryption in transit, access controls and hashed passwords) to protect your data. No system is completely secure, so keep your Account credentials confidential.
10. Your rights
Under UK data protection law you have the right to: access your data; have it corrected; have it erased; restrict or object to processing; data portability; and to withdraw consent at any time. To exercise these, use “Delete my account” in the app or contact info@janan.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, though we’d appreciate the chance to help first.
11. Children
The Programme and app are not intended for children under 18, and we do not knowingly collect their data.
12. Changes to this policy
We may update this policy from time to time. We will post the updated version in the app and, for material changes, may ask you to review and accept it again.
13. Contact
info@janan.co.uk — or see Help & contact in the app.
End of document.